Support

For our corporate customers, support is not limited to business hours.

24/7 monitoring. Your systems are continuously monitored by our NOC team. In most cases we detect and respond to an issue before you notice it.

Contact channels. You can raise a ticket by phone, email or the customer portal. Every ticket is numbered and trackable.

Service levels (SLA). Response and resolution times are defined in your contract. Critical tickets follow a separate escalation chain.

Reporting. System availability, tickets raised and resolution times are reported monthly.

For support: +90 (216) 535 05 05 or info@telcobulut.com